With each delivery, Delaware Depository staff must follow precise procedures to ensure the safety and security of your metals. Precious metals are received on behalf of global exchanges, dealers and individuals. Delaware Depository staff provides the same quality of service to each package.

After packages enter the main depository, they are released to the initial processing team.  This highly trained team of individuals are responsible for recording details of both the package and its contents.  Once the contents are recorded and inspected by two employees, the paperwork and bullion are placed in a cage to await the next step of the process.  It starts with accountability.  Delaware Depository’s facilities are equipped with numerous internal and external cameras.  All precious metal deliveries are recorded in HD.  Two Delaware Depository vault staff and driver of the courier are required to inspect and record the total number of packages then initial a ledger to provide record of each delivery.  Security listens to the staff and driver during each delivery.  Only Security has the authority to release the truck bay doors.  This internal control requires Security to confirm it’s safe before staff and packages enter the main depository.

After packages enter the main depository, they are released to the initial processing team.  This highly trained team of individuals are responsible for recording details of both the package and its contents.  Once the contents are recorded and inspected by two employees, the paperwork and bullion are placed in a cage to await the next step of the process.  Delaware Depository requires separate teams to process each package which reduces the possibility of internal theft.  No one person has access to a package from start to finish.

Delaware Depository’s Internal Verification Department is responsible for confirming the accuracy of all packages that were recorded the previous day.  This team includes both vault and office staff.  System entries are reviewed against original paperwork and metal is reviewed against system entries.  This verification is a critical step in servicing customers as it catches human error before metal is reported to customers.

Various methods of testing ranging from visual inspection, precision scales, magnifiers, ultrasounds, eddy-current testers, x-ray machines, exedra, are used to test and authenticate bullion.  While no one method can guarantee authenticity, using various combinations of tests greatly improve the ability to identify counterfeits.

After the contents of each package has been recorded, verified, and authenticated, it’s reviewed one final time as is placed into our customer inventory vault.  This exact process is followed for global exchange or private customers and segregated or non-segregated accounts.  Delaware Depository understands that customers trust us to responsibly secure the bullion we hold in our vaults.  Trust, Service and Security are words we stand behind.