Archives: FAQs

Please read FAQs on Shipping Losses and Insurance Claims below:

FAQ-Shipping Losses and Insurance Claims

Address change. Please complete and submit a Change of Address form to update your old address. Send a letter by mail or fax. include the old address, new address, account number and signature.

For your protection, Delaware Depository requires address and name changes in writing.  Telephone numbers and email addresses can be changed over the telephone once existing account information has been verified.

Address change. Send a letter by mail or fax. include the old address, new address, account number and signature.

Title or Name Change. The person removing their name must send a notarized letter instructing Delaware Depository to remove their name.   A new account application must be completed by the remaining party(s) on the account.

Death. When an account holder dies, please provide Delaware Depository with a a certified copy of the death certificate, Letters of Testamentary or Administration, a letter of instruction and a new account application.

Passwords must contain at least 8 characters with a combination of at least 1 capital letter, 1 numerical character and one symbol.  The acceptable symbols are @$!%*?&#^()~+=_:;<>”

Existing Delaware Depository account holders can now view account activity and holdings online.  

Begin the registration process by clicking the link at the top of any page labeled “Sign Up for Online Access”.  

After clicking on “Sign Up for Online Access” at the top of any page. Will see three fields that need to be filled in.

• • • The first is “Email”, in this field you will put the email you used to open your Delaware Depository account.
    • The second is “Account Number”, in this field you will put your account number that was emailed to you the day you opened your account.
    • The third is “Billing Zip Code”, in this field you will add your billing zip code that you listed on your account application. If your billing zip code is the same as your home zip code, please list in the field.

Once you click submit, you’ll receive an email with a link to complete your registration.

After you click the link, you be able to finish setting up your online account.

Please call (302) 765-3889 if you have any questions.

For your protection, Delaware Depository validates certain account information before granting online access.  If you’re unable to add an account, please call (302) 765-3889 and speak a member of our Operations Department for assistance.

Customer holdings are protected through the use of Delaware Depository’s account structure, proprietary systems, stringent internal controls, and state-of-the-art security systems, along with various insurance coverages.  Legal protections are afforded through the Uniform Commercial Code (i.e., holdings are identified as customer, not Delaware Depository’s assets).  Also, Delaware Depository maintains $1 billion in “all risk” insurance coverage for bullion held in its high-security vaults, and $100 million in contingent vault coverage.  Our policy is through London underwriters and includes all risks of physical loss and/or physical damage, including mysterious disappearance and/or unexplained loss and shortage, employee dishonesty and theft. Loss or damage from fire, flood or other natural disaster are covered.  Loss caused by acts of war, terrorism, cyber-attack, radioactive contamination, and chemical, biological, biochemical and electromagnetic weapons are excluded.

Delaware Depository complies with all regulatory and reporting requirements of the federal government.  Please direct any tax questions to a tax professional.

Delaware Depository offers multiple storage options at various locations.

IRA accounts – Delaware Depository adheres to the IRC-408n which states IRA assets must be held in the possession of a bank within the United States.

Non-IRA accounts – Delaware Depository offers storage options in Wilmington, DE, Long Beach, CA, Zurich, Switzerland, and Toronto, Canada.  Click here for details.

Simply send signed, written instructions to Delaware Depository.  Paper documents sent by mail or overnight courier, or electronic documents (i.e., scanned, emailed or faxed) are acceptable.

IRA accounts – Please contact your IRA custodian to request shipment.

Non-IRA accounts (personal storage) – Please submit a Metal Move Request form.  This form instructs the depository to remove metal from a designated account and transfer or ship it to a different account or address.  Delaware Depository provides an online shipping calculator to estimate costs.  Any outstanding storage fees must be paid prior to releasing bullion.