Contact Delaware Depository at 302-765-3889 for additional questions.
Hours of operation are from 8:00 am – 4:30 pm EST Monday – Thursday; 8:00 am – 3:00 pm EST on Fridays.

For your protection, Delaware Depository requires address and name changes in writing.  Telephone numbers and email addresses can be changed over the telephone once existing account information has been verified.

Address change. Send a letter by mail or fax. include the old address, new address, account number and signature.

Title or Name Change. The person removing their name must send a notarized letter instructing Delaware Depository to remove their name.   A new account application must be completed by the remaining party(s) on the account.

Death. When an account holder dies, please provide Delaware Depository with a a certified copy of the death certificate, Letters of Testamentary or Administration, a letter of instruction and a new account application.

For your protection, Delaware Depository validates certain account information before granting online access.  If you’re unable to add an account, please call (302) 765-3889 and speak a member of our Operations Department for assistance.

Existing Delaware Depository account holders can now view account activity and holdings online.  Begin the registration process by clicking the link at the top of any page.  Delaware Depository will verify your account information.  All fields must match what you have provided to Delaware Depository.  

Once you click submit, you’ll receive an email with a link to complete your registration. 

After you click the link, you be able to finish setting up your online account. 

Please call (302) 765-3889 if you have any questions.

Delaware Depository stores investment grade bullion coins and bars.  Some of these coins and bars are interchangeable and some are unique in nature.

Fungible bullion comprises products that can be substituted for purposes of shipment or storage.  Fungible bullion products include small bullion coins and bars. Much like a stack of fungible $20 bills, 1-oz. gold bars have unique serial numbers.  Again, like $20 bills, although each bar has a unique serial number, they all have the same value and are interchangeable. 

Non-fungible bullion bars have a combination of four characteristics (weight, fineness, hallmark and serial number) that render each item unique.  Each bar may have a different value than the other bars in the same family because of the differences in weight, purity or hallmark; they are not interchangeable.  No two bars have the same combination of markings. 

Simply send signed, written instructions to Delaware Depository.  Paper documents sent by mail or overnight courier, or electronic documents (i.e., scanned, emailed or faxed) are acceptable.

IRA accounts – Please contact your IRA custodian to request shipment.

Non-IRA accounts (personal storage) – Please submit a Metal Move Request form.  This form instructs the depository to remove metal from a designated account and transfer or ship it to a different account or address.  Delaware Depository provides an online shipping calculator to estimate costs.  Any outstanding storage fees must be paid prior to releasing bullion.

Delaware Depository offers multiple storage options at various locations.

IRA accounts – Delaware Depository adheres to the IRC-408n which states IRA assets must be held in the possession of a bank within the United States.

Non-IRA accounts – Delaware Depository offers storage options in Wilmington, DE, Long Beach, CA, Zurich, Switzerland, and Toronto, Canada.  Click here for details.

Delaware Depository follows strict procedures when depositing or withdrawing customers’ metal. 

Deposits are normally processed within 3 days of receipt.  This allows for bullion to be received, counted, inspected and recorded, system entries completed, and both system physical bullion to be reconciled prior to the final settlement. Large shipments and non-fungible bars (e.g., 100-oz. gold and 1,000-oz. silver bars) may require additional processing time due to their unique storage and tracking requirements.

Withdraws from accounts are normally processed in 24 hours. Large shipments and non-fungible bars (e.g., 100-oz. gold and 1,000-oz. silver bars) may require additional processing time due to their unique storage and tracking requirements.

Customer holdings are protected through the use of Delaware Depository’s account structure, proprietary systems, stringent internal controls, and state-of-the-art security systems, along with various insurance coverages.  Legal protections are afforded through the Uniform Commercial Code (i.e., holdings are identified as customer, not Delaware Depository’s assets).  Also, Delaware Depository maintains $1 billion in “all risk” insurance coverage for bullion held in its high-security vaults, and $100 million in contingent vault coverage.  Our policy is through London underwriters and includes all risks of physical loss and/or physical damage, including mysterious disappearance and/or unexplained loss and shortage, employee dishonesty and theft. Loss or damage from fire, flood or other natural disaster are covered.  Loss caused by acts of war, terrorism, cyber-attack, radioactive contamination, and chemical, biological, biochemical and electromagnetic weapons are excluded.

Delaware Depository takes pride in carefully receiving, inspecting, storing, auditing, and shipping customers’ bullion.

IRA accounts – Bullion held on deposit in an IRA is controlled by the trustee/custodian.  Delaware Depository maintains agreements with various IRA custodians.  The custodians, in turn, maintain agreements with their customers.  Therefore, individual IRA account holders should contact their IRA custodian administering the IRA for any questions.  Reports are sent and instructions received directly to or from the IRA custodian. 

Non-IRA accounts (personal storage) – Bullion held on deposit in a personal storage account is controlled by the individual customer or their designated representative or dealer.  Delaware Depository maintains an agreement with the customer.  All statements, invoices and correspondence are sent directly to the customer.  Non-IRA account holders may call 302-765-3889 for any questions.

Delaware Depository stores bullion on behalf of its customers and does not lend or lease metal.  All bullion is fully allocated.

Non-segregated storage (comingled) – physical bullion is allocated on our system and physically separated by product.  Customers who own a product such as 1-oz. Gold American Eagles will have their 1-oz. Gold American Eagles stored with other customers’ 1-oz. Gold American Eagles.  Non-segregated storage is the preferred choice for fungible products.

Segregated storage – physical metal is allocated on our system and physically separated by customer.  Customers who choose segregated storage receive their own container where the metal is separate and apart from all other metal.  The exact material deposited is returned upon withdrawal.  Segregated storage is a common choice for special year, specific brand, numismatic coins or sentimental products.